Complete Care Nursing Homes: Chain Profile, Ownership, and CMS Record

Who Is Complete Care?

Complete Care is a privately held operator of skilled nursing and rehabilitation facilities concentrated in New Jersey and the surrounding Northeast and mid-Atlantic, with homes in Connecticut, Delaware, Maryland, Pennsylvania, Wisconsin, Illinois, and West Virginia. The group expanded significantly in 2022 when it acquired the majority of Hackensack Meridian Health's long-term care facilities in New Jersey.^[6]

By number of CMS-affiliated skilled nursing facilities, Complete Care is the fifteenth-largest nursing home chain in the United States.^[3]

What Kind of Chain Is Complete Care?

Complete Care is a skilled nursing facility (SNF) chain. Skilled nursing facilities care for patients who need 24-hour nursing care, often after a hospital stay, and are rated on the federal CMS five-star scale.^[1]

Who Owns Complete Care?

Within the CMS data, the Complete Care–affiliated facilities are operated as for-profit entities grouped under chain ID 157.^[1] The specific companies that own, lease, operate, and manage the individual facilities are not consolidated under a single publicly named parent in the sources reviewed; families should confirm the specific owning, operating, and management entities for any individual facility.^[1]

How Big Is the Complete Care Nursing Home Chain?

Complete Care by the Numbers

Federal CMS data describes the operation's scale:

Facility, state, and bed counts are from the CMS Nursing Home Chain Performance Measures dataset (most recent 2026 release).^[3]

• The most recent federal CMS chain-level data affiliates 85 nursing homes across Connecticut, Delaware, Illinois, Maryland, New Jersey, Pennsylvania, Wisconsin, and West Virginia with the chain (CMS chain ID 157) — ranking it #15 of the 611 chains CMS tracks by number of facilities.^[3]
• The affiliated homes hold about 12,081 certified beds.^[3]

Complete Care CMS Ratings and Staffing Data

The figures below are reported by CMS for the chain in the most recent CMS Nursing Home Chain Performance Measures release. CMS five-star ratings are relative, point-in-time measures calculated against other facilities nationally; they do not guarantee the quality of care any individual resident receives, and serious harm can occur at a facility regardless of its rating.

• The chain-average overall star rating was about 3.2 of 5 (the national chain average is 3.0). The chain-level component averages CMS publishes were 2.7 for health inspections, 2.3 for staffing, and 4.4 on the quality measure rating, which is largely self-reported.^[3]
• CMS data reports 13 of 85 facilities (15.3%) with a one-star ("much below average") overall rating (national rate 20.5%) and 6 facilities (7.1%) carrying a CMS abuse icon (national rate 9.7%).^[3]
• Average total nurse staffing was about 3.6 hours per resident per day (national 3.9), and reported nursing-staff turnover was about 46.9% (national 45.8%).^[3]
• CMS records show 72 fines totaling about $2.14 million and 11 Medicare payment denials across the chain in the most recent three-year window.^[3][2]

These chain-level averages describe the group as a whole and say nothing about any specific facility or any specific resident's experience. Conditions and ratings vary from home to home and change over time.

Complete Care Nursing Home Facilities

The table below is the complete roster of the Complete Care-affiliated nursing facilities (CMS chain ID 157) in the federal CMS Provider Information dataset (May 2026 release), which listed 85 facilities. It lists each facility's name, city and state, street address, and phone number, along with any current CMS quality flag. The chain-level totals cited above reflect the most recent CMS Nursing Home Chain Performance Measures release; this per-facility roster is the May 2026 provider-level snapshot and will be refreshed when CMS posts the corresponding provider-level file.^[1]

The "CMS Flag" column marks homes that CMS has identified as a Special Focus Facility, a Special Focus Facility Candidate, behind on inspections ("Delayed inspection"), or carrying an abuse icon. Rows shaded gold indicate a current Special Focus designation or candidacy.^[1]

Source: Centers for Medicare & Medicaid Services, Provider Data Catalog, Nursing Home "Provider Information" dataset (NH_ProviderInfo_May2026.csv), filtered to Complete Care, chain ID 157. Inclusion on this list reflects CMS chain-affiliation data and does not by itself indicate that any particular facility committed wrongdoing.^[1]

Special Focus Facilities and SFF Candidates in Complete Care

The Special Focus Facility (SFF) program is run by CMS to identify nursing homes with a history of serious quality problems; CMS describes these facilities as among the poorest-performing nursing homes in the country. A "Special Focus Facility Candidate" is a home with a history of serious quality issues that has not yet been formally placed in the program.^[4]

According to the most recent CMS Nursing Home Chain Performance Measures release, Complete Care had 0 Special Focus Facilities and 0 Special Focus Facility Candidates at the chain level.^[3] The CMS Provider Information dataset (May 2026 release) flagged no facilities with a Special Focus designation or candidacy and 6 facilities carrying an abuse icon at that point in time; these designations are reassessed by CMS monthly and can change.^[1]

Complete Care Facilities With a CMS Abuse Icon (May 2026)

• Complete Care at Groton Regency — Groton, CT
• Complete Care at Kimberly Hall North — Windsor, CT
• Complete Care at Margate Park — Chicago, IL
• Complete Care at Heritage LLC — Dundalk, MD
• Complete Care at Wayne Hills Rehab & Resp Center — Wayne, NJ
• Complete Care at Harston Hall LLC — Flourtown, PA

Complete Care Facilities With a Delayed CMS Inspection (May 2026)

• Complete Care at Groton Regency — Groton, CT
• Complete Care at Meriden — Meriden, CT
• Complete Care at Glendale — Naugatuck, CT
• Complete Care at Severna Park LLC — Severna Park, MD
• Complete Care at Springbrook — Silver Spring, MD

Complete Care Fines, Lawsuits, and Regulatory Record

The items below are drawn from federal CMS enforcement data.

Federal Civil Money Penalties and Payment Denials

CMS enforcement records show that, across the chain, CMS imposed 72 fines totaling about $2.14 million and 11 Medicare payment denials in the most recent three-year window reflected in the data.^[2][3]

Litigation

As with any large nursing home operator, individual Complete Care facilities have been named in civil lawsuits alleging resident injury or neglect. The resolution of any individual case depends on its own facts, and the existence of a lawsuit is not a finding of liability. The sources reviewed for this page do not reflect a major federal False Claims Act settlement against the company; this statement is limited to the sources cited here.^[1]

How Michael Hill Trial Law Investigates Claims Against Complete Care

Michael Hill Trial Law focuses exclusively on nursing home abuse and neglect. The firm has handled more than 1,000 cases against nursing home operators and has recovered hundreds of millions of dollars for clients, including a $26 million verdict in Ohio.^[5]

Thin staffing and high staff turnover are among the conditions that can contribute to preventable harm in a nursing home, because residents depend on consistent, adequate staffing for basic care. A facility's overall CMS rating does not determine whether a particular resident was harmed, and serious injuries can occur at facilities with average or above-average ratings. When we investigate a claim against a Complete Care facility, we identify the specific entities that owned, operated, and managed the home, compare the home's CMS staffing and inspection history against what happened to the resident, and obtain the facility's care records and any available documentation. The kinds of injuries and claims our firm investigates include:

• Bedsores and pressure injuries
• Falls and fractures
• Malnutrition and dehydration
• Infections and sepsis
• Medication errors
• Elopement (wandering away from a facility)
• Understaffing and neglect
• Physical or sexual assault
• Wrongful death

We are investigating claims against facilities operated under the Complete Care name. If your loved one was injured or died in a Complete Care nursing home, the public record on this page may be relevant to your situation. Our firm serves families nationwide.

Frequently Asked Questions About Complete Care

Who owns Complete Care?

Complete Care is a privately held operator. In the CMS data its facilities are grouped under chain ID 157 and operated as for-profit entities. The specific owning entities are not consolidated under a single publicly named parent in the sources reviewed, so families should confirm the owning, operating, and management entities for any individual facility.

How many nursing homes does Complete Care operate?

Federal CMS data affiliates about 85 skilled nursing facilities with Complete Care across eight states, concentrated in New Jersey, ranking it the fifteenth-largest nursing home chain in the United States by number of facilities.

How is Complete Care rated by Medicare?

According to the most recent CMS chain data, its average overall star rating is about 3.2 of 5 (national average 3.0), with staffing rated 2.3 of 5. About 15.3% of its facilities carry a one-star overall rating and 7.1% carry a CMS abuse icon. CMS star ratings are relative, point-in-time measures and do not guarantee the care any individual resident receives.

Has Complete Care been fined?

CMS enforcement records show 72 fines totaling about $2.14 million and 11 Medicare payment denials across the chain in the most recent three-year window. The sources reviewed for this page do not reflect a major federal False Claims Act settlement against the company.

What should I do if a loved one was harmed at a Complete Care facility?

Michael Hill Trial Law investigates abuse and neglect claims against nursing home operators nationwide, including Complete Care facilities. You can contact the firm for a confidential review of your situation.

Sources

1. Centers for Medicare & Medicaid Services, Provider Data Catalog, Nursing Home "Provider Information" dataset (NH_ProviderInfo_May2026.csv), filtered to Complete Care, chain ID 157 (facility counts, addresses, phone numbers, bed counts, ownership type, star ratings, abuse icons, Special Focus status, delayed inspections). https://data.cms.gov/provider-data/dataset/4pq5-n9py
2. Centers for Medicare & Medicaid Services, Provider Data Catalog, Nursing Home "Penalties" file (May 2026 release) (fine amounts and payment denials). https://data.cms.gov/provider-data/
3. Centers for Medicare & Medicaid Services, Provider Data Catalog / data.gov, "Nursing Home Chain Performance Measures" (Affiliated Entity Performance Measures) dataset, most recent 2026 release, filtered to Complete Care (CMS chain ID 157): affiliated-facility count, states, bed count, chain-average star ratings, one-star share, abuse-icon share, Special Focus Facilities and candidates, fines, payment denials, staffing hours, and turnover. https://data.cms.gov/provider-data/ ; dataset listing: https://catalog.data.gov/dataset/nursing-home-chain-performance-measures
4. Centers for Medicare & Medicaid Services, "Special Focus Facility (SFF) Program" overview and monthly candidate/participant lists. https://www.cms.gov/medicare/health-safety-standards/certification-compliance/special-focus-facility
5. Michael Hill Trial Law. https://protectseniors.com/
6. Hackensack Meridian Health announcement that the majority of its long-term care facilities would be acquired by Complete Care (2022). https://www.hackensackmeridianhealth.org/en/news/2022/03/22/hmh-announces-the-majority-of-its-long-term-care-facilities-will-be-acquired-by-complete-care

This page is for general informational purposes and is not legal advice. It is attorney advertising. Ratings, fines, and Special Focus data are from federal CMS records and reflect inspection findings and regulatory penalties, not court judgments. CMS star ratings are relative, point-in-time measures and do not guarantee the care any individual resident receives. Facility data and corporate ownership change over time; verify current details before relying on them. Last reviewed: October 26, 2026.