Sagora Senior Living: Lawsuits, Violations, Ownership, Complaints, and How Families Can Get Help
Michael Hill Trial Law investigates abuse, neglect, and wrongful-death cases against Sagora Senior Living assisted living and memory care communities, and we represent families nationwide. For more than 15 years, Michael Hill has investigated claims of mistreatment of residents at assisted living facilities. Sagora Senior Living is a privately held Texas-based senior living operator running roughly 90 communities across about 11 states. This page assembles the public record on the company — its ownership and size, where it operates, its lawsuits and state penalties, and the kinds of complaints families raise — each factual claim sourced, and reviewed by trial attorney Michael Hill, who focuses his practice exclusively on neglect and abuse in assisted living facilities, nursing homes, and group homes.
If your loved one was injured or died in a Sagora Senior Living community, or you believe a community failed to provide the care it promised, you may have legal options and time limits may be short. Case reviews are free and confidential. Start your case or call (800) 659-2712.
Last reviewed: 2026-10-29. Size figures are drawn from the company’s public filings and industry reporting; lawsuit, settlement and penalty items are from public court and agency records, each cited below.
Assisted Living Case Types We Handle
The injuries and neglect we investigate in assisted living and memory care communities.
Sagora Senior Living at a Glance
- Standing: a privately held Texas-based senior living operator running roughly 90 communities across about 11 states
- Size: 90+ communities
- States: 11
- Headquarters: Fort Worth, TX
- Ownership: Privately held (President/CEO Bryan McCaleb); Welltower Inc. (NYSE: WELL) is a real-estate capital partner and landlord, not an owner
- Public record reviewed: 2 lawsuits and matters reviewed in the public record
Assisted living is regulated by each state, not by federal nursing-home rules, so there is no federal star rating for these communities. Counts are not a complete litigation history and do not by themselves indicate the quality of any community.
What Assisted Living Is — and How It Differs From a Nursing Home
Assisted living communities are built for older adults who need help with daily activities — bathing, dressing, medication reminders, meals — but are not supposed to need around-the-clock skilled nursing. Families choose them as a residential alternative to a nursing home. Assisted living is regulated almost entirely by each state, with staffing and training standards that vary widely and no federal five-star rating or Special Focus program like the one for nursing homes. The gap between the care these communities market and the care they are actually staffed to provide is at the center of many claims. The difference between independent living, assisted living and nursing homes.
Company Overview and Ownership
Sagora Senior Living is a privately held Texas-based senior living operator running roughly 90 communities across about 11 states. It is headquartered in Fort Worth, TX. Ownership: Privately held (President/CEO Bryan McCaleb); Welltower Inc. (NYSE: WELL) is a real-estate capital partner and landlord, not an owner.
Ownership and investor structure matter in these cases: the company that signed the residency agreement, the company that holds the state license, the company that employs the staff, and the company that owns the building may not be the same, and private-equity or institutional investors can sit above all of them. Sorting out which entities are responsible is one of the first things an experienced lawyer does. How corporate control affects responsibility in long-term care.
The Services Sagora Senior Living Provides — and How Preventable Harm Happens in Each
Like other large senior-living operators, Sagora Senior Living runs communities across several levels of care, and each carries its own patterns of preventable injury and death. One thread runs through all of them: when a community accepts residents it is not staffed or trained to care for, the harm below becomes foreseeable.
Assisted Living
Assisted living serves residents who need help with daily activities while being marketed as a residential alternative to a nursing home. Because these residents are frailer and depend on staff, the harm is both common and serious: falls from unmet supervision and transfer needs; bedsores and pressure injuries when residents are not repositioned or kept clean and dry; dehydration and malnutrition when residents do not get help to eat and drink; medication errors; infections; choking on the wrong diet texture; and physical or sexual assault by staff or other residents. Most trace back to understaffing.
Independent Living and Higher Levels of Care
Many of these communities also offer independent living, and some operate continuing-care campuses. Harm occurs when a resident's needs quietly outgrow the setting and no one reassesses, or when a community keeps a resident in a setting that cannot meet their needs to preserve occupancy — leading to falls, bedsores and pressure injuries, and in the worst cases wrongful death.
Sagora Senior Living Lawsuits and Regulatory Record
| Category | Count |
|---|---|
| Wrongful-death / neglect lawsuits | 2 |
This is not a complete litigation history, and the existence of a lawsuit or complaint is not proof of wrongdoing. A settlement is not an admission of liability.
Notable matters
- 2024 — Pending: Patterson v. TCG Katy AL, LLC (d/b/a Caydance) and Sagora Senior Living, Inc. (Harris County, TX, 125th Dist., No. 2024-41383). The daughter of resident Betty C. Harris alleges neglect at Caydance Assisted Living & Memory Care in Katy, Texas — failure to monitor skin integrity and hydration leading to a stage 4 coccyx pressure ulcer, infection and osteomyelitis, amid alleged understaffing. The suit, filed June 28, 2024, seeks more than $1 million; the allegations are unproven.
- 2025 — Appellate ruling (case continues): Wood and Jackson v. Sagora Senior Living and Waterview The Cove (Tex. 2d Ct. App., No. 02-25-00150-CV). The daughters of Carla Strasner, 59, allege that staff at Waterview The Cove Assisted Living and Memory Care in Granbury, Texas failed to supervise her and prevent her from obtaining alcohol despite medications it was contraindicated with; she was found unconscious and died of aspiration pneumonia. In 2025 the Second Court of Appeals upheld the plaintiffs’ Chapter 74 expert report, allowing the case to proceed. Source
Complaint and Harm Types in the Sagora Senior Living Record
Across the public records we reviewed, these are the kinds of harm that recur — the same kinds our firm investigates in assisted living and memory care. If your loved one experienced any of these, it may support a claim:
Who May Be Legally Responsible
Because Sagora Senior Living usually runs each community through a separate local company that holds the state license, with the building often owned by another company, a lawsuit may need to name the local licensee, the management company, and the property owner. The following names have appeared as parties in court or agency records involving Sagora Senior Living communities.
- Sagora Senior Living, Inc.
- Waterview The Cove Assisted Living and Memory Care (Granbury, TX)
- TCG Katy AL, LLC (d/b/a Caydance Assisted Living & Memory Care, Katy, TX)
Learn more: who is legally responsible for negligence in long-term care.
Where Sagora Senior Living Operates and How to Check a Community's Record
Sagora Senior Living operates in 11 states. Assisted living inspection and complaint records are kept by each state, not the federal government, so use the official licensing lookup for the state where the community is located; some states post inspections, complaints and penalties online while others require a records request. We represent families nationwide. Find your state’s Adult Protective Services and aging agency (Eldercare Locator); find your long-term care ombudsman.
What to Do If You Suspect Neglect at an Assisted Living Community
- Get your loved one safe and get medical care first; ask the treating doctor to document injuries.
- Write down a timeline and keep texts, emails and voicemails. What to do if you suspect abuse or neglect.
- Ask in writing for the service plan, assessments, care notes, medication records, incident and fall reports, and the residency agreement. Why care plans matter; the evidence that matters most.
- Photograph injuries and the room, and ask that any video be preserved. Should I put a camera in the room?
- Report it to the state licensing agency, Adult Protective Services and the long-term care ombudsman. Eldercare Locator; find your long-term care ombudsman.
- Do not wait: filing deadlines vary by state and can be short. How long do I have to file?
Why Families Bring Sagora Senior Living Cases to Michael Hill Trial Law
These cases are won by lawyers who try them. For more than 15 years, Michael Hill has investigated claims of mistreatment of residents at assisted living facilities. He dedicates his practice exclusively to neglect and abuse in assisted living facilities, nursing homes, and group homes, and he obtained $26 million, the highest recorded verdict against a nursing home in Ohio history, with record verdicts in numerous counties. The review is free, and you owe nothing unless we recover for you.
Start your free, confidential case review | Call (800) 659-2712
Frequently Asked Questions About Sagora Senior Living
Who owns Sagora Senior Living?
Privately held (President/CEO Bryan McCaleb); Welltower Inc. (NYSE: WELL) is a real-estate capital partner and landlord, not an owner
How big is Sagora Senior Living and where is it based?
Sagora Senior Living is a privately held Texas-based senior living operator running roughly 90 communities across about 11 states. It is headquartered in Fort Worth, TX.
Has Sagora Senior Living faced lawsuits or state violations?
In the public court and agency records we reviewed, there are 2 lawsuits and matters involving Sagora Senior Living. Notable matters include Patterson v. TCG Katy AL, LLC (d/b/a Caydance) and Sagora Senior Living, Inc. (Harris County, TX, 125th Dist., No. 2024-41383). The existence of a lawsuit or complaint is not proof of wrongdoing.
Can I sue Sagora Senior Living for neglect or abuse?
Residents and families can bring claims against an assisted living operator for negligence, residents' rights violations, breach of the residency agreement, fraud and wrongful death. Whether a claim is viable depends on the facts and the state where the community is located. Michael Hill Trial Law offers free, confidential case reviews for families nationwide.
Who is legally responsible when someone is harmed at a Sagora Senior Living community?
Often more than one company. These operators typically run each community through a separate local licensee, while the building may be owned by another entity and management provided by a third. The right defendants depend on who held the license, who managed care, and who owned the property at the time of the harm.
What if we signed an arbitration agreement with Sagora Senior Living?
Courts do not always enforce assisted living arbitration clauses. Whether one applies depends on who signed it, the authority that person had, and the state's law. Keep a copy of everything you signed and have a lawyer review it.
How do I check a Sagora Senior Living community's inspection and complaint record?
Assisted living records are kept by each state, not the federal government. Use the official state licensing lookup for the state where the community is located; some states post inspections, complaints and penalties online while others require a records request.
Information on this page comes from public court records, government agency records, company filings and news reports, as cited. Lawsuits and complaints contain allegations that have not been proven unless a court or agency has ruled. A settlement is not an admission of liability. Counts are not a complete litigation history and do not by themselves indicate the quality of any community. This page is attorney advertising and is not legal advice. Last reviewed 2026-10-29.
